Urban SitRep FAQ
Clear, direct answers to the most common questions about Urban SitRep apparel, shipping, materials, and operational standards.
Operational Intent
Urban SitRep exists to refine readiness, discipline, and performance through reliable, purpose-built apparel and digital assets.
This page outlines verified operational details for our customers—transparent, structured, and field-proven.
What is Urban SitRep?
Urban SitRep is a U.S.-based brand focused on readiness, discipline, and performance.
Each piece of apparel is made to order through verified U.S. partners and inspected to meet operational standards before shipment.
Every drop is limited—once cleared from inventory, it will not be reissued.
Where do you ship?
Urban SitRep ships exclusively within the United States.
All orders are processed and fulfilled through our logistics partner Printful and shipped directly to your address.
International orders are not available at this time.
How long does shipping take?
Processing typically takes 2–5 business days after payment confirmation.
Domestic U.S. delivery averages 3–7 business days once fulfilled.
Tracking information is automatically provided via email once your order ships.
Can I return or exchange an item?
All Urban SitRep products are made to order, ensuring quality and reducing waste.
Because of this, returns or exchanges are not accepted for sizing, color preference, or buyer’s remorse.
If your order arrives defective, misprinted, or damaged, contact urbansitrep@gmail.com within 14 days of delivery. Verified claims will be replaced at no cost.
How do I select the correct size?
Each product page includes a Size Guide for reference.
If you are between sizes, choose one size up for mobility and comfort.
All apparel blanks are field-tested for consistent fit across drops.
What materials are used?
Urban SitRep apparel is produced on field-grade blanks using soft-hand professional inks designed for endurance, movement, and repeated wear.
We prioritize durability, fit, and simplicity over trends—gear built to perform under pressure, not for display.
What are Field Reports?
Field Reports are verified customer reviews from individuals who train, work, or operate in Urban SitRep gear.
Each report provides operational feedback on fit, comfort, and performance.
These insights directly influence design refinements and future product issues.
What payment methods do you accept?
All transactions are securely processed through Stripe and Shopify Payments.
Urban SitRep does not store, access, or share your payment data.
All checkouts are encrypted and verified through industry-standard SSL protection.
How is my information handled?
Urban SitRep does not sell, rent, or share customer information.
All data is handled exclusively through Shopify and Stripe’s encrypted systems.
We operate without third-party marketing tools or automated message systems.
Do you offer discounts or early access?
Yes. Join the Intel Network to receive 20% off your first order and priority access to limited drops.
Subscribers also receive updates on new apparel releases, digital training materials, and readiness guides.
Why are releases limited-run?
Urban SitRep operates on a limited-issue model—small batches, controlled quality, zero overproduction.
This ensures accountability, performance consistency, and a high operational standard for every issued piece.
Who do I contact for support?
All inquiries are handled directly by the Urban SitRep team.
For order verification, product issues, or general questions, email urbansitrep@gmail.com.
Response time is typically 24–48 hours, excluding weekends and federal holidays.
Still Need Assistance?
For operational questions not covered here, contact urbansitrep@gmail.com.
Our support team is available Monday through Friday, 9:00 AM – 5:00 PM PST.